Returns & exchanges
At Jardin de VIlle, we are committed to complete customer satisfaction. If your purchase does not meet your expectations, or if the product is defective or damaged, we will be pleased to resolve the situation.
Please contact our customer service team within seven (7) working days of delivery of your products so that we may assist you. After this period, Jardin De Ville will apply a return fee equal to a minimum of 25% of the value of the returned items.
Returns and exchanges must meet the following conditions:
- The product is in its original state, unused, not modified and not washed;
- The product is in its original packaging with all its labels still attached.
Returns and exchanges shall also not be possible on products removed from their original packaging or that were accepted “as is” following installation by one of our experts or at pickup. Products marked as “final sale” and made-to-measure products such as cushions and pavilions may not be returned or exchanged.
Products purchased online may be returned free of charge at our distribution centres, or returned by mail or through our delivery service, for a fee that’s equivalent to shipping rates.
Jardin de VIlle reserves the right to refuse any return or exchange that does not conform to our policy.
All refunds will be issued within five (5) to ten (10) business days working days following our receipt of the returned product. Your refund will be issued to the same credit card or other payment method used to make the purchase, less the delivery fees (where applicable). Delivery charges are non-refundable.
If your product is defective, the cost of returning the product will be borne by Jardin de VIlle. If the defective product is not replaceable and was the only product of your original order, Jardin de Ville will refund your delivery fees of the original order.
You will be notified by email when the refund has been processed. Please note your financial institution may require additional processing time to credit your account.
With the exception of products marked "final sale,” you may cancel an order within three (3) days of purchase by contacting your sales advisor in-store or our customer service department. Where applicable, the total amount of the order will be refunded. After this time, all costs incurred in relation to the order must be paid to Jardin De Ville.
Products are covered for one year by a manufacturer’s warranty covering manufacturing defects. The warranty shall only apply for normal household use of the product and shall not cover any defects resulting from negligence, any incident causing damage, exposure to high winds, abnormal use or commercial use.
The warranty is non-transferable if you resell the product. The original receipt of purchase shall be required for any claim made under the warranty.
Jardin De Ville offers various warranties on its products and asks customers to bring any problem concerning the quality of a product to its attention within seven (7) days of delivery. The warranty is limited to the replacement (identical product or one of equivalent value) or the repair of the item G2MC Inc. recognizes as defective. Items will only be replaced upon verification and approval by the manufacturer.