Delivery Options or Free Pickup on all Online Orders

Shipping & delivery

Proper delivery of your purchase is our priority. We will be sure to fulfill your order efficiently and to offer you a pleasant experience.

We offer various delivery options for online orders in the provinces of Quebec and Ontario. For delivery to another Canadian province or remote areas, please contact our customer service team.

For online purchases, you can either pick up your order in-store or at a distribution centre, or select the home delivery option during checkout.

Pickup

You are welcome to pick up your order in-store or at a distribution centre at no charge. As soon as your item is ready for pickup, we will send you a confirmation email. You will need to show a copy of your confirmation email and a piece of photo ID to collect your order.

Size matters, so make sure your pickup vehicle is big enough to securely transport your order its original packaging. If you do not arrive in an appropriately sized vehicle, we will ask you to sign a form accepting the product “as is” and forfeiting the right to return your order, which will be made null and void by Jardin de Ville.

 

In-store

In-store pickup is available at the Jardin de Ville stores at Home Société in Ottawa and Toronto. For business hours, please visit our Stores page.

Since our stores have limited storage space, we ask that you collect your order as quickly as possible. In the event that you will not be able to pick up your order for several days, please notify our customer service team as soon as possible.

 

Distribution Centre

We have three distribution centres, all located in the province of Quebec. Please consult their business hours to coordinate your pickup.

The distribution centres will be closed for Thanksgiving on October 11th.

Laval (QC)

Address : 2750 Francis-Hugues Avenue
Laval, (QC)  H7L 3Y7

Opening Hours :
Monday to Thursday, 9:00 A.M. to 6:00 P.M.
Friday, 9:00 A.M. to 5:00 P.M.
Saturday, 8:00 A.M. to 12:00 P.M.
Sunday, Closed

Quebec City (QC)

Address : 299, Joly Street
Quebec City, (QC)  G1L 1N7

Opening Hours :
Monday to Wednesday, 8:00 A.M. to 5:00 P.M.
Thursday and Friday, 8:00 A.M. to 6:00 P.M.
Saturday, 8:00 A.M. to 4:00 P.M.
Sunday, Closed

Home Delivery Service

The fees for home delivery are variable and are determined based on the value and weight of your order. Available options for delivery will be presented to you in your shopping cart during the checkout process.

A white-glove delivery service which includes assembly and installation is available for orders of $1000 or more, and is mandatory for orders of $5000 or more. This service excludes outdoor fireplaces and planchas. For pavilions and pergolas, a specialized installation team is available for a fee.

Once your order has been placed, you will receive an email that includes an update on your expected delivery date. The email will include three possible options:

  • A tracking number that will enable you to follow your delivery with one of our delivery partners;
  • A message that our delivery service will contact you to make an appointment for delivery;
  • A confirmation that your order is ready for pickup.

Deliveries made by our delivery partners Canada Post or FedEx are made Monday to Friday between 8:00 A.M. and 5:00 P.M.

 

Prior to Delivery

In order to ensure an efficient and safe delivery, please make sure to measure the height and width of your doors, balcony, patio or outdoor space, including stairways, elevators and fences, where applicable. Please ensure that your ordered products can easily fit in or through all of these areas. The dimensions of our furniture are available on our website on the product page.

If your product does not fit and thus is unable to be delivered when delivery takes place, your delivery fees will not be reimbursed and you will be charged fees for the return of the product.

Please note that additional fees may apply if delivery must be made using a lift (hoisting from a balcony or window), or to a dwelling situated on the 4th floor or above in a building that does not have an elevator.

 

Changing your delivery

All requests to change your delivery must be made to our customer service team at least 48 hours prior to the scheduled delivery time. If you do not communicate with us in this time frame, changes in delivery will not be possible and additional delivery fees may be required.

 

At the time of delivery

A person aged 18 years and over must be present at the time of delivery so that you may verify the accuracy and the state of your order. A packing slip will be given by the delivery person. It is highly recommended to review this packing slip immediately and to inform the delivery person of any issues.

Where delivered products are damaged, defective, or there was an incident during unloading, you should report the problem to the delivery person immediately, who will note the nature of the problem on the packing slip. At that point you may refuse delivery, or you may keep the damaged or defective product. In the latter case, our customer service department will communicate with you within two business days.